The Good, The Bad and The Ugly…

The Good, The Bad and The Ugly...

So you think one bad customer experience doesn’t have impact on your brand or potential customers?

54% of respondents who had shared a bad experience said they shared it more than 5 times, compared to 33% of those who had shared a good interaction.

Check out the info on this study from Dimensional Research.

 

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by | April 15, 2013 · 2:42 pm

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